Frequently Asked Questions

General Info


How Do I Contact Customer Support?

You can reach customer support at or call us at +91 98841 00604


Can I get a catalog of products?

 A: Yes, we would be happy to send you a copy of our latest catalog for free. If you are interested in receiving a catalog please email us Also, please note that while our catalog displays many of the items that we supply, it does not display all of the items that we supply. 

What are your hours of operation? 

A: Our customer service center is open Monday thru Saturday, 10:00 am to 8:00 pm IST, excluding major holidays.

Can I get a sample? 

A: We are unable to send out samples but we do offer a no minimum order, so you are able to buy small quantities at no extra cost.

Do you offer contractor pricing?

 A: We do offer contractor pricing please visit our Contractor Pricing page or call a customer Care at +91 44 4282 3338 

Do you have any stores where I can shop locally?

 A: We have one Experience Centre located in Chennai, Tamil Nadu where you can go and shop. If you wish to visit please contact our sales for directions. We also offer free delivery for those customers within a 15KM radius of the store in Chennai when they make a purchase of Rs.15000 or more. If you are unable to visit our location you can always order products on our website 24 hours a day. 

Order Info


What if I don't like the design when I see the product at home?

We have made every effort to display all product and colours accurately.

However we cannot guarantee that the image displayed on your monitor will accurately reflect the same.

In case such a situation arises we will gladly be able to offer you an exchange for another product, provided it is returned in its original packaging with all accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;



Do you offer special pricing for bulk orders, or do you price match? 

A: Our Pricing module is designed to provide maximum discount and special pricing depending on products and quantity. We offer discount pricing in shopping cart, but this is on a case-by-case basis

What is your return policy? 

A: We offer a 3 days return policy on most items. There are some items that we are not able to accept for return items with broken security seals, and special orders. If you wish to return an item please contact a customer service representative either by phone or e-mail. You will then receive more instructions on how to return your item. 

Can I get a special order item?

 A: Yes, you may special order an item. To special order an item please call our customer service department at (+91-44) 428203338. Once a special order is placed it cannot be cancelled and may take up to 3-4 weeks to be delivered. 

Can I pick up my order?

 A: Yes. We are located in Chennai where you may pick up your order. If you wish to pick up your order please call one of our customer service representatives, at (+91-44) 428203338, who will arrange your material so that your order will be ready for pick up.

Do you extend credit terms, if so how do I set up an account?

 A: We extend credit terms to qualified commercial customers. Please call one of our customer service representatives at (+91-44) 428203338.

How can I cancel an order? 

A: If you would like to cancel a placed order please call our customer service department at (+91-44) 428203338.

Shipping Info


How do I track my order?
Please login to your LitesRus account to see the status of your order or you can email us . You can also call our customer service department at (+91-44) 428203338.


What if the lamp or light is broken in transportation?
Our Products are insured for any transportation damage. Please do not accept the packet and return it to the courier person.

Do you ship overseas? 

A: Unfortunately at this time we do not ship overseas, we only deliver within India


How long does it take to receive my order? 

A: Orders are typically shipped within 72 hours. Orders are not shipped on Sundays. After an order is shipped out you can expect your order to be delivered within 1-3 business days. There are some expectations to this, for example if items are shipped directly from the manufacturer it can take 5-7 business days to receive.

How much is shipping and how is it calculated? 

A: All shipping charges are based on the size and weight of the products ordered. If your order is more than Rs.15000 we will ship your order for free. 


What if my question is not listed here?
Please call our customer support number and we will be happy to help you out.


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